Returns

  1. Return period: You have the right to return the purchased product within 14 days from the date of delivery.

  2. Product condition: The product must be intact, complete, without signs of use and in its original packaging. Keep labels, tags and any attached accessories.

  3. Return fees: The customer bears the cost of return shipping, unless the product is faulty or the seller made a shipping error.

  4. Return procedure: To make a return, fill in the withdrawal form (any available on the Internet), attach it to the package and send the product to the address provided. CarbonHouse ul. Generała Zajączka 9 11-440 Reszel.

  5. Refund: Once your return has been accepted and approved, we will refund your purchase to your bank account within a maximum of 14 days.